Terms & Conditions

Treatment Package: Terms + Conditions:

  • The purchase of a treatment package is subject to availability as we have limited appointments at any given time.

  • Treatment packages are only available when paid in full via Eftpos, Bank Transfer, PayPal, AfterPay, ZipPay or Salon Pay.

  • To guarantee your favourite appointment time, we suggest you to book all your appointments ahead of time. Appointment changes can easily be made by contacting our admin team according to our cancellation policy.

  • Upon the purchase of your treatment package, you will have 6 months from the date of your purchase to claim your treatments by booking into the clinic. We are very understanding of personal circumstances and suggest that you contact us ASAP if you feel that you cannot attend all appointments within the 6 month period you intended for. In some circumstances we will allow an extension of up to 4 weeks taking the expiry date to a total of 7 months.

  • All treatments within a package are subject to our booking and cancellation policy according to pre-paid and pre-purchased treatments.

  • Not to be used in conjunction with any other special or promotion.

  • Clients may purchase as many packages as they like throughout their time at Soul Awaken Skin Therapies, but with the limit of one skin treatment package and one massage treatment package at any given time. 

  • When you purchase a treatment package you will save an amount according to the package you selected. There are no refunds on treatment packages and they are not transferable to other individuals.

Gift Voucher: Terms + Conditions:

  • All full priced gift vouchers will have an expiry date of 36 months from the date of purchase clearly stated on the voucher.

  • All discounted or donated gift vouchers will have the expiry date clearly stated on the voucher.


  • All gift vouchers are non refundable after purchase.

  • All gift vouchers are not able to be redeemed for cash.

  • All gift vouchers are to be redeemed prior to the expiry date, once the expiry date has passed, the gift voucher will be void.

  • All gift vouchers (purchased after the 21st of July 2020) will have a serial number clearly stated on the gift voucher.

  • All full priced gift vouchers are able to be redeemed for services or products at Soul Awaken Skin Therapies.

  • Discounted or donated vouchers can only be used for services at Soul Awaken Skin Therapies.

  • Cash will not be given for unused amounts on the gift voucher.

  • Unused amounts on gift vouchers cannot be refunded or credited.

  • Unused balances on gift vouchers that have expired will not be refunded or credited.

Please note: These terms and conditions were created using the guidelines stipulated by the Australian Consumer and Competition Commission (ACCC).